Refund policy

At Jordan Mercer, we want you to shop with complete confidence. If something isn’t as expected, we’re here to assist you with a clear and straightforward return process.

Return Period

You may request a return within 30 days of receiving your order.

For customers located in the European Union, you also have the statutory right to withdraw from your purchase within 14 days of delivery, without providing a reason.

Return Eligibility

To qualify for a return, items must:

Be in the same condition as received
Be unworn and unused
Include all original tags and packaging
Be accompanied by proof of purchase

To initiate a return, please contact us at sales@jordanmercer.com.
Once approved, we will provide detailed return instructions before you send your item back.

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

Refund Processing

After we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Non-Returnable Items

We do not accept returns for:

Perishable goods (food, flowers, plants)
Custom-made or personalized items
Personal care products (beauty, hygiene items)
Hazardous materials or flammable goods
Sale items or gift cards

If you are unsure whether an item qualifies for return, please contact us before placing your order.

International Orders & Customs

International shipments may be subject to customs processing times outside our control. While this may extend delivery timeframes, it does not affect your return rights.

Any applicable import duties, taxes, or customs charges are the responsibility of the customer.

Need Assistance?

For any questions regarding returns or refunds, please contact sales@jordanmercer.com.
Our team will be happy to assist you.